Zzeeh Productions Pvt Ltd: Refund Policy

This Refund Policy (“Policy”) outlines the terms and conditions under which Zzeeh Productions Pvt Ltd (“Zzeeh,” “we,” “us,” or “our”) processes refunds for services purchased through our website, mobile applications, and other online services (collectively, the “Services”). Please review this Policy carefully before making any purchases.

General Refund Conditions

1. Eligibility for Refunds:

– Services: Refunds for services purchased through our platform are subject to approval based on the specific terms of the service provided.
– Non-Refundable Items: Certain items or services may be non-refundable based on their nature or as specified at the time of purchase.

2. Requesting a Refund:

– To request a refund, please contact our customer support team at info@zzeeh.com with your order details and the reason for the refund.
– Refund requests must be submitted within [X] days from the date of purchase or service delivery, whichever is applicable.

3. Refund Approval Process:

– Refund requests will be reviewed and processed in accordance with our internal review process and Razorpay’s refund policies.
– We will notify you of the approval or rejection of your refund request within [X] business days from the date of receipt.

4. Processing Refunds:

– If approved, refunds will be processed through the original payment method used for the purchase. The time taken for the refund to be reflected in your account depends on the payment method and may take up to [X] business days.
– We do not cover any additional fees that may be charged by financial institutions or payment processors in the refund process.

5. Partial Refunds:

– In some cases, we may offer partial refunds based on the nature of the service provided or the portion of the service used. The decision on partial refunds will be made on a case-by-case basis.

6. Cancellation of Services:

– If you wish to cancel a service before it has been rendered, please contact us as soon as possible. Refunds for cancelled services will be processed based on the timing of the cancellation and the specific terms associated with the service.

7. Dispute Resolution:

– Any disputes regarding refunds will be resolved in accordance with Razorpay’s dispute resolution process and applicable laws.

8. Changes to the Refund Policy:

– We reserve the right to update or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Policy regularly.

Contact Us

For any questions or concerns regarding this Refund Policy or to request a refund, please contact us at info@zzeeh.com.

By making a purchase through our Services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.